WISMO, answered for you.

Mooney auto-replies to “Where is my order?” messages using TikTok Shop + carrier data. Faster answers, fewer tickets, happier customers.

Start free trial See how it works

First 5 days free. Credit card required for sign-up.

“We stopped answering WISMO DMs. Mooney does it in seconds.”

Jess • TikTok Shop UK

3.9k orders/month

Avg. reply time: 3s
Tickets deflected: 84%
CSAT: 4.8/5

Connects with your stack

TikTok Shop

Royal Mail

Evri

DPD

USPS

UPS

How it works

1. Connect your shop

Authorize Mooney with TikTok Shop. No code needed.

2. We listen for WISMO

When customers ask “Where is my order?”, Mooney fetches order + tracking.

3. Instant answers

Customers get clear, accurate updates. Escalations are logged for your team.

Why shops use Mooney

• 24/7 answers inside TikTok Shop
• Supports major carriers (Royal Mail, USPS, UPS, DPD, Evri, more)
• Normalized statuses + plain-English updates
• Auto-escalation when human help is needed
• GDPR-aware verification flow

Built for scale

• Webhooks & audit trail
• Analytics: deflection, CSAT, reply time
• Multi-shop support
• SLA & priority support for Enterprise

Pricing

All prices in USD

Starter

USD

$29/mo

• 500 inquiries
• TikTok Shop integration
• Basic auto-replies

Choose Starter

Growth

USD

$79/mo

• 5,000 inquiries
• Custom tone
• Priority escalations

Choose Growth

Pro

USD

$199/mo

• 20,000 inquiries
• Analytics & webhooks
• Multi-shop

Choose Pro

FAQ

Does Mooney work inside TikTok Shop? +

Yes. Mooney connects via the TikTok Shop Open Platform and responds to WISMO messages in-channel.

Which carriers are supported? +

Royal Mail, Evri, DPD, USPS, UPS and many more.

Is customer data protected? +

Yes. We verify requesters before showing order data and follow GDPR data-minimization & retention best practices.

Can I try it first? +

We offer a 5-day free trial.